Shipping policy

At Resilia, we understand how important it is for your order to arrive quickly and safely. That’s why we’ve created a clear and simple shipping policy to ensure a smooth, worry-free experience from checkout to delivery. Below is everything you need to know about how we process and ship your orders.

Where We Ship

We currently ship to all provinces and territories within Canada, as well as select international destinations.Be sure to check the availability during the checkout process to see if we can deliver to your location.

Processing Times

Your order will be processed within 1–3 business days,excluding weekends and holidays.Once your order has shipped,you’ll receive a confirmation email that includes tracking information so you can keep an eye on your package.

Shipping from Canada

All orders are shipped from British Columbia,Canada.Standard shipping typically takes 7–10 business days,depending on your location.

Please note that all applicable GST/HST/PST will be calculated at checkout based on your province.

International Shipping

For our international customers,shipping times may vary based on your destination,typically taking 10–16 business days.Please be aware that duties,taxes,and customs fees are not included in our prices and may be charged by your country’s customs office upon delivery.You will be responsible for any additional import fees.

Tracking Your Order

Once your order is shipped,you’ll receive a tracking number via email.You can track your package directly through the carrier’s website for real-time updates.

Delivery Issues

If your package is delayed,lost,or arrives damaged,please contact us within 7 days of the expected delivery date.We’re here to help resolve any issues as quickly as possible.

Important Notes

  • We are not responsible for delays caused by customs,carrier issues,or weather conditions.
  • Please ensure your shipping address is correct—we cannot be held responsible for orders shipped to incorrect or incomplete addresses.

If you have any questions or need further assistance,don’t hesitate to reach out.We’re here to help!